Many energy and utility companies are recognising the value of outsourcing to, for example, decrease customer service costs.
However, regulatory bodies require them to more carefully balance cost-of-service with quality of customer service. Beyond cost savings, some utilities are considering outsourcing to unlock the value of underperforming assets, assist in mergers and acquisitions integration, enhance revenue, achieve cost certainty in rate recovery and seek skilled support in managed services.
Energy and utility companies are selecting outsourcing to gain access to technology and talent: technology from the standpoint that the utility is often able to shift the risk of technical obsolescence to the outsourcing company; talent from the standpoint that specialised resources can often be scarce and may be secured more cost-effectively through a third party. Many industries have turned to outsourcing as a means of cutting costs and to enable them to focus more effectively on core priorities.
Utility and energy companies internationally are outsourcing a broader range of services than ever before. These services can encompass entire operations such as meter-to-cash, or single services such as handling inbound calls or bill print.
This programme will provide participants with an understanding of the burgeoning outsourcing environment as relating to the distinct issues faced by executives and managers in the international energy and utility sectors. It will provide participants with a critical analysis of the outsourcing process and offers the necessary knowledge and skills to be able to critically source, identify and choose the most effective business process outsourcing operators. The development of a sound decision-making process that will optimise their own organisation’s strategic decisions in relation to the potential outsourcing of particular or comprehensive services and/or operations, will be a key focus afforded on the programme.